Privacy Policy

1. Introduction

Welcome to Suzu Restaurant (“Suzu,” “we,” “us,” or “our”). We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that information.

This policy applies to our website at thesuzu.com and any related services.

2. Information We Collect

We collect information in the following ways:

Information you provide directly

• Name, email address, and phone number submitted through our contact form
• Email address submitted when signing up for our mailing list
• Name, email, phone number, party size, and date submitted through reservation requests via OpenTable

Information collected automatically

• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• IP address and general location data
• Cookie identifiers and usage data collected through analytics tools

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries submitted through our contact form
• Send you updates, news, and announcements from Suzu if you have opted in to our mailing list
• Process and manage your reservation requests
• Understand how visitors use our website so we can improve it
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Cookies and Analytics

Our website uses cookies — small text files stored on your device — to help us understand how visitors use the site. These may include:

• Essential cookies — required for the website to function properly
• Analytics cookies — used to track visits and usage patterns, typically through tools such as Google Analytics

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

5. Third-Party Services

We use the following third-party services which may collect or process data on our behalf:

• OpenTable — for reservation management. Please refer to OpenTable’s own privacy policy for details on how they handle your data.
• Mailchimp — for mailing list management. Your email address is stored on Mailchimp’s platform when you subscribe to our list.
• Google Analytics — for website analytics. Google may collect usage data as described in their privacy policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 12 months. Mailing list data is retained until you unsubscribe.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Unsubscribe from our mailing list at any time using the unsubscribe link in any email we send

To exercise any of these rights, contact us at privacy@thesuzu.com.

8. Children’s Privacy

Our website is not directed at children under the age of 13 and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Suzu Restaurant
5350 Medspace Way,
Madison Square Cincinnati,
OH 45227
privacy@thesuzu.com